Microsoft Windows Server Support: Comprehensive & Continuous
Medha Cloud Windows Server Support Services provides 24/7 emergency support, ensuring optimal server administration, backup, recovery, user management, and security. Maintain your server's uptime with our unlimited tasks and ticketing system, all for a fixed monthly rate (per server).
Number of Incidents
Single Incident
Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022
Support Availability
24/7
Monitoring
Not Available
Patching
Not Available
Security
Not Available
Exchange Server Hardening
Not Available
Backup
Not Available
Number of Incidents
Unlimited Incident
Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022
Support Availability
24/7
Monitoring
Not Available
Patching
On Request
Security
On Request
Exchange Server Hardening
On Request
Backup
On Request
Number of Incidents
Unlimited Incident
Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022
Support Availability
24/7
Monitoring
24/7
Patching
Monthly
Security
24/7 SOC
Exchange Server Hardening
Included
Backup
As per Customer Needs
Number of Incidents
Single Incident
Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022
Support Availability
24/7
Monitoring
Not Available
Patching
Not Available
Security
Not Available
Exchange Server Hardening
Not Available
Backup
Not Available
Number of Incidents
Unlimited Incident
Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022
Support Availability
24/7
Monitoring
Not Available
Patching
On Request
Security
On Request
Exchange Server Hardening
On Request
Backup
On Request
Number of Incidents
Unlimited Incident
Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022
Support Availability
24/7
Monitoring
24/7
Patching
Monthly
Security
24/7 SOC
Exchange Server Hardening
Included
Backup
As per Customer Needs
Scope of Work: We offer support for all Windows Server issues, including:
We extend comprehensive support for all Windows Server issues, encompassing:
We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.
We offer 24/7 support for all Windows Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.
Level of Support
Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.
Payment Terms
The payment terms for our support plans are as follows:
Active Directory Mastery
Troubleshooting Pros
Seamless Update Fixes
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